Thank you for shopping at Linenshed! We want to ensure your utmost satisfaction with your purchase. In the event that you need to return or exchange an item, please read our comprehensive return and refund policy below.
We accept returns within 15 days of the date of delivery. Please make sure to initiate the return process within this timeframe to be eligible for a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or used, with all tags attached.
However , there is some items are not eligible for a return or exchange. such as:
- Two tones ruffles duvet cover
- Two tones linen duvet cover
- Quilted bedspread
- Basic Linen Curtain with Blackout Lining (rect. custom size)
- Basic Linen Drapery - No Lining (rect. custom size)
- Basic Linen Drapery with Cotton Lining (rect. custom size)
- Bourdon Edge Linen Curtains (rect. custom size)
- Bow Ties Pure Washed Linen Curtain (rect. custom size)
- Rustic Linen TableCloth with Mitered Corners (circular custom size)
- Rustic Linen TableCloth with Mitered Corners (rect. custom size)
- Linen fabric by the meter
- Linen fabric by the yarn
Please note that the above-listed items are not eligible for return or exchange. Due to their unique nature or customization, we are unable to accept returns or exchanges for these particular products. We apologize for any inconvenience caused.
To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused, unwashed, and in the same condition as when it was received.
- The original tags and packaging must be intact.
- Proof of purchase, such as the order number or receipt, must be provided.
- Any accessories or free items received with the purchase must also be returned.
To initiate a return or exchange, please follow these steps:
- Contact our customer support team at email@example.com to notify us of your intention to return or exchange the item. Please provide the order number, product details, and reason for the return.
- Our customer support team will provide you with a return authorization and further instructions on how to proceed with the return.
- Pack the item securely in the original packaging or a suitable alternative to prevent any damage during transit.
- Include the return authorization and any relevant documentation inside the package.
- Ship the package to the address provided by our customer support team using a trackable and insured shipping method. Please note that the buyer is responsible for the return postage costs, except in cases where the product is incorrect, damaged by the carrier, or defective in another way.
Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
If your refund is approved:
- For eligible returns, a refund will be issued to your original method of payment within 10 business days.
- Please note that shipping charges are non-refundable.
If your refund is rejected:
- If the return does not meet our eligibility criteria, we will contact you to discuss alternative options.
If you wish to exchange an item for a different size or color, please follow the return process outlined above. Once your return is received and approved, we will process the exchange and ship the replacement item to you. Any price differences between the original item and the exchanged item will be charged or refunded accordingly.
Damaged, Incorrect, or Defective Items:
If you receive a damaged item, an incorrect product, or an item with a manufacturing defect, please contact our customer support team immediately. We will work with you to resolve the issue promptly and ensure your satisfaction.
If a return is necessary for a damaged, incorrect, or defective item, we will cover the return shipping costs. Once the return is received and verified, we will provide you with a refund or replacement, depending on your preference.
Please note that we may require photographic evidence or further information to assist in resolving any such issues.
If you have any questions or concerns regarding our return and refund policy, please feel free to reach out to our customer support at:
Phone: (855) 426-0203